AN airport that was closed for almost three days after a volcanic eruption has finally reopened.
But hundreds of thousands of passengers are scrambling to get home with flights still being delayed or cancelled.
As many as eight airports were forced to close over the weekend – but have since reopened Credit: EPA
An eruption on Anak Krakatau caused major disruption to flights in Indonesia Credit: Shutterstock Editorial
On Monday, Indonesia’s Transport Ministry reported on Monday that as many as 270,000 travellers were stranded with their flights “cancelled, delayed, or diverted”.
Now it’s believed as many as 370,000 passengers are said to have been affected by the disruption across the last three days, with 3,000 flights cancelled.
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It started on Friday when there was an eruption on Anak Krakatau.
An ash cloud drifted into the city of Jakarta and the Lampung province, halting flights at its airports with seven being forced to close.
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The biggest airport to close was Jakarta’s Soekarno Hatta International which grounded flights from Jattvibeday until early this morning.
The current FCDO advice reads: “Soekarno Hatta Airport and Halim Airport in Jakarta were temporarily closed due to the volcanic ash clouds from Mount Anak Krakatau on 5 September.
“Both airports have reopened, but there are continued flight disruptions and many flights are cancelled or delayed.”
For anyone due to travel, it advises to check with your airline or travel provider for up to date information on your flight status.
On Flightradar24, Soekarno Hatta Airport has had 9 per cent of its flights cancelled today with 20 per cent delayed.
Lots of travellers were told they wouldn’t be able to fly for a few more days, including a newlywed couple on a honeymoon in Bali.
Flight continue to be delayed or cancelled in the aftermath of the eruption Credit: Shutterstock Editorial
Talking to Bernama, they asked: “What are we going to do here for another five days? We only prepared enough money for our honeymoon and [were supposed] to go home yesterday.
They continued: “We thought we would just sleep at the airport for a few hours and then take the morning flight home [on Monday]. We never thought we would end up being stuck here for days.”
Yesterday, another passenger told AFP how they had not heard any updates from the airline and were seeking out hotels only to find most of them have been fully booked.
Airlines like Qantas are offering anyone who booked to go to or from Jakarta before September 5 the chance for a free refund on travel up to September 11.
But its services are resuming as scheduled from today.
Indonesia’s Geological Agency has warned however that “the probability of further eruptions in the coming periods remains high”.
Flight compensation rules
A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.
What are my rights if my flight is cancelled or delayed?
Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.
If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.
You will be able to get your money back for the part of your ticket that you haven’t used yet.
So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.
But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.
When am I not entitled to compensation?
The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.
Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.
Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).
Will my insurance cover me if my flight is cancelled?
If you can’t claim compensation directly through the airline, your travel insurance may refund you.
Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.
Remember to get written confirmation of your delay from the airport as your insurer will need proof.
If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.



