The roadworthy transport ministry has allowed cab aggregators specified arsenic Uber, Ola and Rapido to complaint up to 2 times the basal fare during highest hours, arsenic against 1.5 times earlier, portion for non-peak hours the fare has to beryllium a minimum of 50 per cent of the basal fare.
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The Ministry of Road Transport and Highways successful its 'Motor Vehicles Aggregator Guidelines 2025' said "the aggregator shall beryllium permitted to complaint a minimum of 50 per cent little than the basal fare and a maximum dynamic pricing of 2 times the basal fare specified nether sub-clause (17.1)."
Moreover, the basal fare chargeable shall beryllium for a minimum of 3 kilometers to compensate for "dead mileage" -- including the region travelled without a rider and the region travelled and substance utilized for picking up the passenger(s).
As per the guidelines, the fare notified by the authorities authorities for the respective class oregon people of centrifugal vehicles, shall beryllium the basal fare chargeable to passengers availing services from the aggregator.
States person been advised to follow the revised guidelines wrong 3 months.
In lawsuit of cancellations, a punishment of 10 per cent of the fare not exceeding Rs 100, shall beryllium imposed connected the driver, if the cancellation is made without a crushed identified arsenic valid by the aggregator.
A akin punishment volition beryllium imposed connected the rider erstwhile specified cancellation is made without a valid reason.
The guidelines said the Central authorities shall make and designate a portal to alteration for single-window clearance of exertion for licence arsenic aggregator. "The licence interest payable by the aggregator shall beryllium Rs 5 lakhs and the licence shall beryllium valid for a play of 5 years from the day of its issue," it said.
Aggregators person been mandated to guarantee that drivers person wellness and word security of astatine slightest Rs 5 lakh and Rs 10 lakh respectively.
The guidelines besides specified that a Grievance Officer shall beryllium appointed by the aggregator.
"An aggregator shall not onboard vehicles which person been registered for much than a play of 8 years from the day of archetypal registration of the conveyance and shall guarantee that each vehicles onboarded by it should not person exceeded 8 years since the day of archetypal registration of the vehicle," arsenic per the guidelines.
To guarantee passengers safety, the aggregators person been directed to guarantee installation of the Vehicle Location and Tracking Devices (VLTD) successful vehicles and to marque definite that Vehicle Location and Tracking Devices are functional each the time.
Further, cab aggregators should marque definite that the operator follows the way indicated successful the app done an in-built mechanics and successful lawsuit of immoderate deviation, the app shall awesome the power room, which shall past link with the operator and the rider immediately.
As per the guidelines the aggregator shall found a telephone centre with an progressive telephone fig and email address, displayed intelligibly connected its website and connected the App, which shall beryllium operational 24x7, providing assistance successful English and along-with the authoritative connection of the state.
"The aggregator shall mandatorily adhere to the targets fixed for inclusion of electrical vehicles successful their fleet, the guidelines said," adding that the targets shall beryllium fixed by an due authorities enactment liable for regulating aerial prime oregon by the authorities government.
In 2020, the Ministry of Road Transport and Highways issued the "Motor Vehicle Aggregator Guidelines 2020" nether Section 93 of the Motor Vehicles Act, 1988.
Since 2020, India's shared mobility ecosystem has undergone accelerated and important change. The emergence successful request for divers and flexible mobility solutions including bike-sharing, instauration of electrical vehicles (EVs), and auto-rickshaw rides, has widened the user base.
The caller guidelines effort to supply a light-touch regulatory strategy portion attending to issues of information and information of the idiosyncratic and the payment of the driver.
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