If strictly veg, why order from eatery that also serves non-veg: Consumer panel

MUMBAI: Questioning wherefore they chose to bid from a edifice that besides offered non-vegetarian options alternatively of an exclusively vegetarian constitution if they were strictly vegetarian and believed consuming nutrient would wounded their spiritual sentiments, a user committee has dismissed a ailment filed by 2 Dadar residents who sought Rs 6 lakh successful compensation from a accelerated nutrient concatenation that served them chickenhearted momos successful Dec 2020."[That] a prudent idiosyncratic would beryllium capable to separate betwixt veg and non-veg nutrient earlier consuming it seems reasonable," the committee said.The complainants, Gargi Joshi and Jitesh Mundhwa, had claimed that they had specifically asked for vegetarian options doubly erstwhile placing an bid for a momo and brushed portion operation repast for Rs 120 astatine Wow Momos Foods Private Ltd's Sion outlet, but the committee said the complainants failed to substantiate this claim, noting that the invoice indicated a non-vegetarian order.

It said the photos of the crockery provided by the complainants did not intelligibly amusement whether it was non-vegetarian.On the complainants' assertion that a show committee adjacent the eatery did not explicitly authorities that nutrient could beryllium portion of the combo meal, the committee comprising president Pradeep G Kadu and subordinate Gauri M Kapse pointed retired that it did notation "veg oregon non-veg" astatine the bottom.It besides recovered nary grounds for the assertion that Joshi and Mundhwa's program to execute puja oregon spiritual ceremonies was thwarted by the depletion of meat.

"...they person [not] disclosed the names of immoderate pujari oregon pandit who allegedly performed the puja... They person failed to disclose adjacent the nature, name, day and spot of the puja oregon spiritual ceremonies," it said.The Dadar residents had said aft being served the incorrect food, they contacted the company's caput bureau successful Kolkata and spoke to the director, who connected them to the Mumbai management. An worker representing the Mumbai absorption apologised to them and offered to conscionable them to resoluteness the matter, but nary colony was reached during a meeting, they said.

In their ailment filed earlier the user sheet successful 2021, Joshi and Mundhwa provided copies of the bill, photographs of the show committee and ineligible notices.

The institution said the complainants suppressed facts and that they themselves had ordered non-vegetarian items, arsenic shown by the invoice. Arguing that they were not "consumers" nether Consumer Protection Act, 2019, arsenic they had received a refund, the institution said it had intelligibly displayed vegetarian and non-vegetarian options and has a ailment publication and email ID available, which the complainants did not use.It besides denied employing the server who the complainants said had taken their order, adding that the idiosyncratic was physically abused by the complainants. The institution said it had refunded the complainants' wealth due to the fact that they had created "unnecessary nuisance". Despite their behaviour, it said, the complainants were besides offered a acquisition voucher worthy Rs 1,200 arsenic a goodwill gesture, but they demanded Rs 3 lakh each.