MARKS & Spencer has introduced a major change to its delivery fees – leaving some shoppers furious.
The company has implemented the new rule from May onwards.
Sign up for the Money newsletter
Thank you!
Customers will now have to spend £75 to qualify for free delivery Credit: ArtistGNDphotography
The retailer is not the first company to raise the minimum spend for free delivery Credit: Getty
M&S customers have expressed their frustration over having to pay more to qualify for free deliveries, following a policy overhaul by the retailer.
The minimum spend for free delivery of clothes, home and beauty products was previously £60, however this has increased to £75.
Shoppers that do not meet the minimum spend threshold must pay the standard delivery charge of £3.99.
Fans have been left outraged, with one writing on Facebook: “I’ve just noticed this and thought it was £60. Not done the order, will wait until we visit a store. It is getting beyond a joke now.”
SPARK’S GONE
M&S axes huge loyalty perk – and shoppers are ‘extremely disappointed’
OUT OF ORDER
Shoppers ‘beyond disappointed’ as Sainsbury’s announces new delivery fee
Another added: “Omg what next! Do they not want us to buy anything? £75 is a wee bit too much! That’s the last nail in the coffin for me I’m afraid.”
Others said the rise would be the “demise” of the company and complained they were unable to visit physical stores, meaning they were forced to pay the delivery charge.
An M&S spokesperson told The Jattvibe: “To ensure we can continue to provide a fast and reliable delivery service for our customers, we’re updating our free delivery threshold for online orders. This has no impact on our market-leading Click & Collect service which remains completely free and is available in around 800 stores.”
The retail giant is not the first company to implement increased delivery charges, with Sainsbury’s raising their minimum spend to £50 back in March.
M&S also disappointed fans last month after it axed its Delivery Pass service previously part of the Sparks reward scheme.
The pass offered unlimited next-day delivery for an annual £25 fee, which existing customers will still be able to use until it expires next year.
